HMD Specification
Wood Door Specifications
Wood Veneer + Finish Options
Hinge Location Chart

Select a FAQ Category

Products & Services

What type of doors do you supply?

Hollow Metal Doors: Flush, Double
Wood Doors: Paint/Stain Grade, Prefinished, Plastic Laminate
Door Frames: Masonry, Drywall, Sidelite, Cased Opening, Timely

Do you keep all doors in stock?

We stock only the most common and frequently ordered door sizes (3’0”x6’8”, 3’0”x7’0”, 3’0”x8’0”). Items that are common sizes, but not stocked at our warehouse can typically be received within 7 business days. Please contact for details.

Do you offer installation?

We do offer local (Southern California) installation through our parent company ASAP Door. Please call (855) 971-3667 for details or free local estimate.

Do you take custom door size orders?

Yes! Please keep in mind that lead times will be longer than normal so be sure to schedule your order in advance!

What is the turnaround time on custom door orders?

Due to various production times for custom orders, you should anticipate on average an extra week of lead time. Please call or contact us at for details.

Do you sell residential doors solutions?

We do not sell common residential door products, however if you are looking for commercial grade materials in your residence that can be accommodated depending on the project. Please contact us for details.

Do you sell glass aluminum storefront doors?

We do not sell glass aluminum materials, but we have great relationships with other local (Southern California) companies that do such work! Please contact us for details.

Do you sell overhead roll-up doors?

We do not currently sell roll-up doors on our website. If you are located in the Southern California area our parent service company, ASAP Door, will be happy to give you a free estimate for new overhead roll-up install or service.

Do you sell additional door parts/hardware?

Yes! We may not always have the specific part you are looking for in stock so please contact with details!

Ordering & Payments

Where will you ship to?

We currently ship to primarily the Western US states: California, Washington, Arizona, Oregon and Nevada. Please call for specific pricing outside these areas.

Where is my order shipping from?

Orders will typically ship from our facility in San Dimas, California.

How do I get a quote or place an order?

Please call us at (855) 971-3667 or send us your project details here. We will get back to you with a quote within 48 hours.

Is there a minimum order size?

No! We will give you a fair and competitive quote for a project of any size!

Once an order is approved, how do I pay for it?

Once you have agreed to a quote, please go to our payment portal here, enter your invoice number and submit within 24 hours. If you are looking to pay with a physical check, please contact us for details.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, Discover & American Express) as well as company checks with approval.

Do you accept purchase orders or partial deposit payments for large/lengthy orders?

Yes! Full payment is required for any order with estimated lead times of 7 or less working days. Orders with estimated lead time exceeding 7 work days require a 50% deposit with the remaining balance due prior to shipping.

How long does it take to receive my order once it has been placed?

Most orders will ship within 48 hours upon receipt of payment. Delivery times will vary depending on your location. Please contact us for details and estimated delivery times.


How is my order shipped?

Orders are palletized and secured with metal binding to ensure smooth delivery.

How much does shipping cost?

This will vary depending on your order size and location. Please call for details on your specific order.

Will my order be delivered safely?

Yes! We work closely with our freight partners to ensure product is delivered safely and securely to your location.

What if my order is damaged?

In the rare occurrence a product is damaged upon receipt, we require photographs of damage, notation of damage on the carrier bill of lading and a detailed email with the damage to be sent to within 24 hours of receipt.

Do you offer warehouse pickup?

Yes! For our local customers, warehouse pickup is available. Please be sure to contact us to schedule a date and time to pick up your products.

Returns & Warranty

What is your return policy?

All sales are final upon receipt. If you are unsure of the material needed for your project please consult a licensed contractor or qualified professional before making purchase or contact ASAP Door Supply at for expert help. We will not, by any means accept returns for custom, modified, prepped, pre-finished or previously installed products that have been altered whatsoever from their original stocked, re-sellable condition.

What if there is a problem with my order?

In the event your order is incorrect or items are missing upon delivery, please contact ASAP Door Supply within 24 hours. It is the purchaser’s responsibility to ensure all material is received and inspected in a timely manner and reported within 24 hours. ASAP Door Supply will not honor any missing or incorrectly received materials outside of 24 hours. Do not wait to report any issues with your order, contact immediately.

What is the warranty for your products?

Any warranty on our products is provided from the specific door manufacturer. Please contact us for details regarding your products warranty if needed.

Have A Question? Call Us! (855) 971-3667